Terms and Conditions

 

Security of Online Payments

While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.

CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard - the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.

All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.

Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.

Thank you for using CorvusPay!

 

 



 

Terms of sale

SALES CONDITIONS
These sales conditions define the procedure for ordering, paying, delivering and returning or claiming items offered on our website. Supplier (seller) of products offered in the web shop is Kreativna sinergija d.o.o. and the buyer of the goods or items is the visitor of internet catalog choosing at least one product, filling in the electronic form of the order and sending it to the seller.

ORDERING
Items are being ordered via electronic form or by telephone. The buyer must complete profile with basic billing information and delivery of the desired products, also buyer will be informed about completing order via email. By selecting product, you can click on it's details and find out all about it, also you can view product better and if you want to buy it, just click on cart icon and you will immediately find product there. In cart you can choose quantities as well as quit buying. At any time your is visible and available, so you can calm browse through our showcase. When shopping is over, go back to the cart and select "finish the order". Notification about successful purchase will arrive to your e-mail address.

PAYING
Payments can be made in the following ways:

1. Credit Cards
American Express®, MasterCard® i Maestro®, Visa, Discover and Diners.

While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.

      Visa  Discover  Diners 

2. Internet banking
When youchoose this payment method, you will recieve an order confirmation at your e-mail address with all the informations you need to make a payment. You can than make payment by using internet banking or by the way you normally pay your bills - via bank, mail, Fina or similar.

When we recieve payment, we will send you ordered items.

3. ​Payment is made to courier while delivering items

 

Delivery

Delivery is done by express delivery by reputable carrier company. Orders are being delivered to the address in the entire territory of the Republic of Croatia within 2 to 5 working days from the date of order confirmation or from the date of the receipt of payment upon viral payment, and within 3 to 8 working days in the territory of other EU countries.

Shipping cost table:

Country Price
Croatia 25,00 kn
Slovenija, Hungary 75,00 kn
Austrija, Czech Republic, Germany, Slovak Republic 120,00 kn
France, Italy, United Kingdom 130,00 kn
Belgium, Luxembourg, Netherlands, Poland 150,00 kn
Ireland, Portugal, Spain, Switzerland 175,00 kn
 

Returning and reclamation

The right to unilateral termination of the contract (order reimbursement) without giving reasons have all the buyers of Voodoo web shop, within 14 days of receipt of the shipment.  In order for the buyer to exercise the right to unilaterally terminate this agreement, the seller must be notified by buyer about its decision to terminate contract unilaterally before the expiry of the deadline, by an unambigous statement sent by post, fax of e-mail, specifying its name and surname, phone number, fax or email address.

The request for unilateral termination of the contract is sent to e-mail shop@voodooshop.hr or by post to Kreativna sinergija d.o.o. Ivana Rabara 6, 10 000 Zagreb. Confirmation of the receipt of a notice of unilateral termination of the contract seller shall deliver to the buyer, without delay, by electronic mail. All users pay cost of returning items themselves.

Download the one-off termination agreement HERE

After buyer requests a refund, he will be contacted by the seller's staff and given instructions for making the refund. In order fot the refund to be considered, returned items must be unworn, undamaged and in the original packaging.

If items aren't in proper condition (unworn, undamaged and in the original packaging), seller won't be able to accept the refund request and buyer will have to pay a 50 kn fee for the goods to be returned to their home address.

If by reviewing product, seller finds that the goods are returned in the appropriate condition, he will return the full amount of money that buyer paid, to the current account or credit card, or in the same manner as the customer has made payment, within 14 days of receiving the decision of the unilateral terminating of the contract.

Refunds may only be made by the seller after the goods have been returned, it is considered that the buyer has fulfilled his obligation in time, before the above-mentioned deadline, he or she submits the goods to the seller or the person authorized by the seller to recieve goods. All items buyer can return to Voodoo Shop. Trg Milana Šufflaya 1, 47 000 Karlovac, after an approved refund request. The buyer is obligated to return the goods within 2 working days of the request.
 

NOTIFICATION ABOUT METHOD OF SUBMITTING CONSUMER PROPOSALS

Persuant to article 10 of the consumer protection act ( Narodne Novine no. 41/14), we inform consumers that dissatisfaction with the purchased product or service provided can be expressed in writing form where we will promptly acknowledge receipt of the objection without delay. You can send objection by post or by e-mail to: Kreativna sinergija d.o.o. Ivana Rabara 6, 10 000 Zagreb or via e-mail: shop@voodooshop.hr   

The trader agrees to reply in writing form within 15 days of receipt of the complaint.

Download the complaint form HERE

 

Statement of limitation of liability

Kreativna sinergija d.o.o. does not assume any responsibility for the accuracy of the information or any errors on this website.

Our goal is to keep this informations timely and accurate and therefore the content on this website is constantly being promoted and subject to change.

We also do not bear any liability for any damages or losses caused directly or indirectly by using these websites.

The user agrees that none of the employees of Kreativna sinergija d.o.o., nor any other person or company involved in the creation of these sites, may be liable for any damages or losses to other persons or companies arising out of the use of this website.

 

Links

On this internet website other internet sites links can be found. The user can visit them on their own risk. Kreativna sinergija d.o.o. is not responsible for content on external internet sites.

 

Cookies

Using cookies

This website and its online services can use cookies to improve the service.
The decision to allow the use of cookies on this website is entirely yours. It should be noted that the site works optimally only if cookies are enabled.

What are cookies?

Cookies are small files that your browser saves on the disk when you visit our website. This allows our website to recognize your computer when you visit us next time so that we can offer you a more personalized experience. Cookies are not aimed at spying on a user and do not follow all that the user is doing and are not a malicious code or virus. Also, cookies are not related to unwanted messages or spam, they can not save a password and are not intended solely for advertising. Information such as your name or email address will not be saved - the website can not access your personal information and files on your computer.

In order to use cookies in accordance with the Electronic Communications Act, the Personal Data Protection Act, EU Directives 2002/58 / EC and 95/46 / EC and the GDPR directive, we need your consent.

Types of cookies

  • Cookie Sessions and Permanent Cookies
    • Session cookies are temporary cookies that run out after you leave the web site. These cookies are required for the proper performance of certain applications or functionalities on this Site.
    • Persistent cookies are used to improve our users' experience (eg, remember the details of the application so you do not have to enter them every time you have a website). These cookies remain in the cookie of your browser for a long time. This time period will depend on the choice of settings on your Internet browser. Permanent cookies allow data to be uploaded to the web server each time you visit the site.
  • First and Third Party Cookies
    • First-party cookies - released by this site. These cookies are often used for the proper functioning of the website and for remembering your preferences on the web site.
    • Third-party cookies are cookies that are placed by other websites or services such as YouTube. We have no access or control over these cookies. You should consult the relevant third party privacy policy. If you are in the European Union, you can learn more about how third-party users use this type of cookie on the following link: http://www.youronlinechoices.eu/.
  • Necessary and other cookies
    • Necessary cookies are necessary for the operation of our website and the use of its features and / or services. For example, they allow you to navigate through the website and sign in to safe areas. By using this website you will automatically be granted access to the necessary cookies without which the website can not work.
    • Performance cookies collect information about how visitors use our website, for example, which pages visitors most often come across and receive error messages from those pages. These cookies do not collect the information that identifies the visitor. All information collected by these cookies are anonymous. They only serve to improve the functioning of this website.
    • Functional cookies allow our website to remember the choices and adjustments you made during your visit and provide enhanced personal features. For example, remember to change your language preferences or currency preferences. They can also be used to enable third parties (such as AddThis) to provide social sharing tools and remember your preferred sharing services.
    • Marketing cookies are used to track visitors through the web site. It is intended to show ads that are relevant and interesting to a particular user, and thus more valuable to publishers and third-party advertisers.

Cookies used on this website:

  • PHPSESSID
    • The cookies with the name PHPSESSID contain only a reference to the session stored on the web server. No data is stored in the user's browser and this cookie can only be used on the current website.
    • First party cookies
    • Session Cookie
  • cc_cookie_accept
    • A cookie used to remember user settings - accepting all cookies on this website.
    • First party cookies
    • Session / Permanent Cookie (if you do not accept all cookies, then it's a Session cookie, otherwise it's a Permanent Cookie with a duration of 1 year)
  • cc_cookie_decline
    • A cookie used to remember user settings - accepting only the necessary cookies on this website.
    • First party cookies
    • Session / Permanent Cookie (If you accept all cookies, then it's a Session cookie, otherwise it's a Permanent Cookie with a duration of 1 year)
  • exp_
    • Various cookies that start with 'exp_'. These cookies are set by our content management system and include information such as: When you last visited our website, the previous pages you viewed, the length of the registered user session, session ID ... We use this information only for better functionality of the website. 'exp_csrf_token' is used to send forms on a page, this is a unique and random set of numbers and letters that protects our web site from spammers.
    • First party cookies
    • exp_csrf_token and exp_tracker are session cookies, rest are permanent cookies
    • exp_cart duration 24h, does not collect personal information, used only to indentify your cart
  • _ga, _gid, _gat, AMP_TOKEN, _gac_
    • This website uses Google Analytics, a web analytics service provided by Google Inc. ( "Google"). Google Analytics uses cookies to analyze your use of the website. The information generated by the cookie about your use of this website (including your IP address) is uploaded and stored on a Google server in the United States. Google uses this information to evaluate your use of the site by providing activity reports on the Website Operators website. Google may transfer this information to third parties, if required by law, or if third parties process data on behalf of Google. Google will not associate your IP address with any other data Google owns. See the Google Privacy Policy at the following link: http://www.google.com/analytics/learn/privacy.html. Google has developed a browser plug-in to prevent access to your Google Analytics JavaScript data (ga.js, analytics.js, dc.js). You can download it here: http://tools.google.com/dlpage/gaoptout
    • First party cookies
    • Permanent cookies
  • __ncuid
    • This website uses DoubleClick, a Google Inc. ad serving company ("Google"). DoubleClick uses ad custom adapters for your browsing interests. The information generated by the cookie about your use of our websites (including your IP address) is transferred to the server and stored. This information is used to speculate your interests to serve you targeted advertising. See the DoubleClick Privacy Policy at the following link: https://policies.google.com/privacy?hl=en. At the following link, you can opt out of collecting your personalized online advertising information https://adssettings.google.com/anonymous?hl=en.
      First party cookies - doubleclick.net: DSID, IDE
    • Permanent cookies
  • __zlcmid duration 1 year, permanent cookie, used for remote chat tool zopim.com
  • CONSENT, PREF, VISITOR_INFO1_LIVE, YSC, _ga
    • This site uses YouTube, a service for storing and viewing video documents. We use YouTube's way of implementing video for more privacy, in which YouTube will not store visitor information unless it starts video playback. See the YouTube Privacy Policy on the following link: https://www.youtube.com/static?template=privacy_guidelines
    • Third party cookies - YouTube
    • Permanent cookies

How to accept or reject cookies

You can always block the use of some or all of the cookies we use on our website, but this may affect its functionality.

The cookie settings box is located at the bottom of this page. After selecting the settings, you can reset those cookie settings at the bottom of this page at any time.

You can also accept or reject some or all cookies by customizing your browser settings. The following links provide information on how to change the settings for some of the most commonly used web browsers: Mozilla Firefox, Google Chrome, Microsoft Internet Explorer, Apple Safari, Opera. Some browsers allow you to surf in "anonymous" mode, limiting the amount of data set on your computer, and automatically deleting persistent cookies placed on your device when you finish browsing. There are many third-party apps you can add to your browser to block or manage cookies. You can also delete cookies that were previously set in your browser by selecting the option to clear the browsing history, and then turn on the cookie deletion option. For more information on cookies and setting your browser settings, visit www.allaboutcookies.org.

 

Terms of use

By using  V.O.O.D.O.O. web shop website you agree to all our terms of use.

The content on this website is provided by the team of Kreativna sinergija d.o.o. and it is protected by copyright.