Returning and reclamation

 

The right to unilateral termination of the contract (order reimbursement) without giving reasons have all the buyers of Voodoo web shop, within 14 days of receipt of the shipment.  In order for the buyer to exercise the right to unilaterally terminate this agreement, the seller must be notified by buyer about its decision to terminate contract unilaterally before the expiry of the deadline, by an unambigous statement sent by post, fax of e-mail, specifying its name and surname, phone number, fax or email address.

The request for unilateral termination of the contract is sent to e-mail shop@voodooshop.hr or by post to Kreativna sinergija d.o.o. Ivana Rabara 6, 10 000 Zagreb. Confirmation of the receipt of a notice of unilateral termination of the contract seller shall deliver to the buyer, without delay, by electronic mail. All users pay cost of returning items themselves.

Download the one-off termination agreement HERE

After buyer requests a refund, he will be contacted by the seller's staff and given instructions for making the refund. In order fot the refund to be considered, returned items must be unworn, undamaged and in the original packaging.

If items aren't in proper condition (unworn, undamaged and in the original packaging), seller won't be able to accept the refund request and buyer will have to pay a 50 kn fee for the goods to be returned to their home address.

If by reviewing product, seller finds that the goods are returned in the appropriate condition, he will return the full amount of money that buyer paid, to the current account or credit card, or in the same manner as the customer has made payment, within 14 days of receiving the decision of the unilateral terminating of the contract.

Refunds may only be made by the seller after the goods have been returned, it is considered that the buyer has fulfilled his obligation in time, before the above-mentioned deadline, he or she submits the goods to the seller or the person authorized by the seller to recieve goods. All items buyer can return to Voodoo Shop. Trg Milana Šufflaya 1, 47 000 Karlovac, after an approved refund request. The buyer is obligated to return the goods within 2 working days of the request.
 

NOTIFICATION ABOUT METHOD OF SUBMITTING CONSUMER PROPOSALS

Persuant to article 10 of the consumer protection act ( Narodne Novine no. 41/14), we inform consumers that dissatisfaction with the purchased product or service provided can be expressed in writing form where we will promptly acknowledge receipt of the objection without delay. You can send objection by post or by e-mail to: Kreativna sinergija d.o.o. Ivana Rabara 6, 10 000 Zagreb or via e-mail: shop@voodooshop.hr   

The trader agrees to reply in writing form within 15 days of receipt of the complaint.

Download the complaint form HERE